Client Rights & Responsibilities

Client Rights

• The right to be treated with respect and dignity.
• The right to confidentiality.
• The right to be informed about the status of their case.
• The right to participate in decision-making.
• The right to competent and timely legal representation.
• The right to file a grievance or complaint.
  
  

Client Responsibilities

• To provide accurate and complete information.
• To cooperate with the staff and volunteers.
• To keep appointments and notify the office of any changes.
• To be respectful toward staff.
• To inform the organization if their financial situation or contact information changes.
• To use the services appropriately (e.g., not demanding illegal or unethical actions).